MIRSAL 2: How Dubai's Paperless Customs System Saves 75% Time and Cost

MIRSAL 2 represents the future of Dubai Customs - a combination of IT services and customs processes provided through an automated, paperless electronic environment. The system manages all operations including duty collection, risk management, and coordination with other trade supply chain entities.

What is MIRSAL 2?

MIRSAL 2 is Dubai Customs' electronic customs clearance system that allows paperless declaration processing through the internet in less than two minutes for simple declarations. Clients can clear goods without submitting papers even before cargo arrives in Dubai, saving significant time, effort, and money.

The system works as an engine managing all customs operations while connecting with other Dubai trade supply chain administrations, providing electronic messages for inspection and clearance of goods.

Who Benefits from MIRSAL 2?

All divisions and individuals involved in customs-related operations:

Importers and Exporters

Customs brokers and clearing agents

Consignment handlers

Declaration processing agents

These beneficiaries can manage declarations immediately after receiving notification about consignment movements.

Development Background

Dubai Customs developed MIRSAL 2 to keep pace with the emirate's rapid trade growth and implement HH Sheikh Mohammed Bin Rashid Al Maktoum's vision for Dubai to become an international trading hub.

The system was designed inline with World Customs Organization (WCO) guidelines, aiming to:

Facilitate international trade movement

Enable fast procedure processing

Accelerate customs completion

Protect society from restricted and prohibited goods

More than 2,000 companies use the system weekly, supporting Dubai's position as a major trade hub.

Key Features

Digital Signatures: Clients can electronically sign declarations using digital certificates, allowing pre-declaration before goods arrive in Dubai.

Supply Chain Integration: MIRSAL 2 connects with other Dubai trade entities, enabling seamless information exchange for faster cargo processing.

Secure Environment: Digital signatures prevent counterfeiting and provide a secure work environment.

Client Benefits

Pre-Clearance of Goods: Submit declarations before cargo arrives

Electronic Document Submission: Helps Customs focus on high-risk consignments

24/7 Availability: Paperless declarations accessible anytime

75% Time and Cost Savings: Dramatic reduction in processing time, effort, and expenses

Consistent Treatment: Standardized risk management approach

Flexible Processing Options: Multiple methods available including single requests, batch files, or direct system integration for high-volume operations

Dubai Customs Benefits

Revenue Protection: Minimizes revenue leakage through efficient processing

Real-Time Risk Assessment: Immediate evaluation of consignment risk levels

Focused Inspections: Lower interdiction rates allow attention on genuinely risky consignments

Intelligence-Focused Operations: Reduces need for physical handling of goods

Systematic Documentation: All processes are documented and traceable

Multiple Access Channels: Various access points while maintaining unified client experience

Client-Centric Services: System incorporates client feedback and information sharing

Regional Governance Benefits

Intelligence Sharing: Controlled sharing with strategic partners with proper access controls

Consistent Border Control: Coordination with government departments to manage restricted and prohibited goods through Dubai's E-Government Portal

Revenue Protection: Compliance with WCO and Kyoto Convention while facilitating legitimate trade

Trade Statistics: Collection and analysis of goods classification data for regional strategic planning

Implementation and Training

To ensure successful MIRSAL 2 implementation:

Employee Training Programs: Comprehensive training with HR department support

Organizational Restructuring: Establishment of Assessment and Training Section

Expert Supervision: Managed by specialists to facilitate smooth transition

Client Involvement: Trade sector representatives participated in system design from the beginning

Extensive Training: More than 8,000 clients trained on system usage and declaration submission

Technology Foundation

MIRSAL 2 combines in-house developed solutions with enterprise products from Oracle, IBM, and Microsoft, ensuring accuracy, fast processing, and system reliability.

Getting Registered

Customs Registration and Licensing Office:

Tel: +971 4 302 3799/731/841

Fax: +971 4 345 1950

Email: Client.Relations@dubaicustoms.ae

A complete list of registered customs brokers is available on the Dubai Customs website.

Conclusion

MIRSAL 2 transforms customs clearance from a paper-intensive, time-consuming process into a streamlined electronic operation. With pre-arrival processing, digital signatures, and supply chain integration, businesses can clear goods faster while Dubai Customs maintains security and revenue protection.