At FreightPro / 12-Digit HS Code Converter (customsez.com), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our free HS code conversion service.
1. Information We Collect
Your Files and Data: When you upload Excel files to our converter, all processing happens locally in your browser. We do NOT upload, store, or transmit your files or data to our servers. Your business information, HS codes, and invoice data remain completely private.
Usage Analytics: We use Google Analytics to understand how visitors use our site (pages visited, time spent, features used). This helps us improve the service. Analytics data is anonymized and does not identify individual users.
Contact Information: If you contact us through our support form, we collect your email address and message content to respond to your inquiry.
2. How We Use Your Information
- Provide the Service: Process your Excel files locally in your browser to generate Dubai Customs flat files
- Improve User Experience: Analyze usage patterns to enhance features and fix issues
- Communicate: Respond to support requests and inquiries
- Legal Compliance: Comply with applicable laws and regulations
We do NOT:
- Sell or rent your information to third parties
- Store your uploaded files or conversion data
- Share your data with anyone except as required by law
3. Cookies and Tracking Technologies
Google Analytics: We use Google Analytics cookies to track site usage. These cookies collect anonymous information about your visit, including pages viewed, time spent, and interaction patterns.
Google AdSense: This site displays advertisements served by Google AdSense. Google may use cookies to display relevant ads based on your browsing history. You can control ad personalization at Google Ad Settings.
Managing Cookies: You can disable cookies in your browser settings. Note that disabling cookies may affect site functionality and analytics.
4. Data Security
We take data security seriously:
- Local Processing: All file conversions happen in your browser - data never leaves your device
- HTTPS Encryption: All connections to our site are encrypted with SSL/TLS
- No Data Storage: We don't store your Excel files, HS codes, or business data on our servers
- Secure Infrastructure: Our website is hosted on secure, professionally managed servers
5. Third-Party Services
We use the following third-party services:
- Google Analytics: For website analytics (Privacy Policy)
- Google AdSense: For displaying advertisements (Privacy Policy)
These services may collect information as described in their respective privacy policies. We do not control their data collection practices.
6. Your Rights and Choices
You have the right to:
- Access: Request information about data we may have collected about you
- Opt-Out: Disable cookies and tracking in your browser settings
- Delete: Request deletion of any contact information we have (e.g., from support inquiries)
- Stop Using: You can stop using our service at any time
To exercise these rights, contact us at the email address below.
7. Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our service after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
10. Data Protection Summary
Key Points:
- ✅ Your files are processed locally - never uploaded to our servers
- ✅ We use encrypted HTTPS connections
- ✅ We don't sell or share your data
- ✅ You can disable tracking at any time
- ✅ We're transparent about third-party services (Google Analytics, AdSense)
- ✅ You can contact us with any privacy concerns