This Refund & Cancellation Policy applies to CustomsEZ Elite subscriptions purchased through our checkout, operated by Dimensions GoOrder Technology FZE LLC ("Company", "we", "us"), a company registered in Ajman NuVentures Centre Free Zone, United Arab Emirates. Payments are processed by our authorized reseller and Merchant of Record, Paddle.com, whose Buyer Terms also apply.
1. Free Trial
CustomsEZ offers a 14-day free Elite trial with no payment required. We encourage you to evaluate all Elite features during the trial before subscribing. You are only charged if you choose to start a paid subscription.
2. 14-Day Money-Back Guarantee
If you are not satisfied with a paid Elite subscription, you may request a full refund within 14 days of your initial purchase. Approved refunds are returned to your original payment method. This applies to first-time purchases; renewals are covered under Section 3.
3. Cancellations & Renewals
You can cancel your subscription at any time from your account or by contacting us. When you cancel, your Elite access continues until the end of the billing period you have already paid for, and you will not be charged again.
Renewal charges (the next month or year) are generally non-refundable once billed, except where required by law. If a renewal was charged in error or you intended to cancel before it, contact us within 14 days and we will review it in good faith.
4. How to Request a Refund
Email t.alsayed@customsez.com with the email address used at purchase and your order or receipt number (included in the confirmation email from Paddle). We aim to respond within 2 business days. You may also request refunds directly through Paddle using the link in your purchase receipt.